Terms and Conditions

Last updated: May 15, 2026  ยท  v1.0

Please read these Terms and Conditions carefully before using the Zweig Insights platform operated by Zweig Group. By creating an account and accessing our services, you agree to be bound by these terms.

1. Acceptance of Terms

By registering for and using the Zweig Insights platform ("Service"), you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to do so.

2. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service in any way that violates applicable laws or regulations.
  • Reproduce, distribute, or resell any data, reports, or content from the platform without prior written consent from Zweig Group.
  • Attempt to gain unauthorized access to any part of the Service or its related systems.
  • Use the Service to transmit unsolicited communications or harmful content.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at zweiginsights@zweiggroup.com of any unauthorized use of your account.

4. Intellectual Property

All content, data, reports, and materials available through the Service are the property of Zweig Group or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you ownership of any such content.

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described therein. We take reasonable measures to protect your data, but we cannot guarantee absolute security.

6. Subscription and Access

Access to certain features of the Service may require a paid subscription. Subscription terms, pricing, and renewal conditions are outlined at the time of purchase. Zweig Group reserves the right to modify pricing with reasonable notice.

7. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. Zweig Group does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, Zweig Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the Service.

9. AI and Data Use

Zweig Group uses third-party artificial intelligence services, including the OpenAI API, to process, analyze, and summarize text-based Customer Data (such as survey responses) in order to provide insights and features within the Service.

By using the Service, you acknowledge and agree that:

  • Certain Customer Data may be transmitted to and processed by third-party AI service providers solely for the purpose of delivering the Service.
  • Zweig Group implements reasonable safeguards to limit the data shared with third-party providers and to protect its confidentiality.
  • OpenAI, the provider of the AI API used by Zweig Group, does not use data submitted through its API to train or improve its models by default. As stated in OpenAI's API data usage policy (effective March 1, 2023): "Data sent through the API is not used to train or improve OpenAI models unless you explicitly opt in to share data for that purpose." OpenAI also does not retain API data beyond 30 days for abuse monitoring purposes. You can review OpenAI's full policy at openai.com/policies and their enterprise privacy commitments at openai.com/enterprise-privacy .

Zweig Group will not:

  • Use Customer Data to train or fine-tune artificial intelligence or machine learning models, whether operated by Zweig Group or third parties.
  • Sell Customer Data to third parties.

Customer Data is used solely to:

  • Provide and improve the Service.
  • Generate aggregated and anonymized benchmarking outputs.

10. Termination

Zweig Group reserves the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, including for violations of these Terms.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We will make reasonable efforts to notify you of material changes.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law provisions.

13. Contact

If you have any questions about these Terms, please contact us at:

Zweig Group
Email: zweiginsights@zweiggroup.com

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